Terms & Conditions | Count Me In

1. Who we are and what these terms cover

These Terms & Conditions ("Terms") govern your use of the Count Me In service operated by Star Network Solutions, registered at Station Road, Dahod, Gujarat ("Count Me In", "we", "us"). By placing an order, making a payment or launching a campaign, you ("Host") accept these Terms.

Count Me In is a service that sends event invitations and collects RSVP responses over WhatsApp on a Host's behalf, and presents the responses in a dashboard.

Entity you are contracting with Hosts in India contract with Star Network Solutions. Hosts outside India contract with Al Hutaib Computers & Network Solutions LLC. Where these Terms refer to us, they refer to the entity you contracted with.

2. Definitions

Event — the occasion for which you engage us, with a defined start and end date.
Guest — any person whose contact details you upload to the service.
Guest Data — names, WhatsApp numbers, invitation files, replies (including voice notes), guest counts and dietary preferences.
Campaign — the sequence of messages configured for your Event.
First Send — the moment the first message of your Campaign is dispatched to any Guest.

3. What the service does — and what it does not do

We deliver your messages over WhatsApp, interpret Guest replies, and tabulate them for you. It is important that you understand the limits of the service before you rely on it.

The service is messaging only We communicate with Guests solely by WhatsApp message. We do not telephone Guests, we do not follow up by call, SMS or email, and we do not visit or otherwise contact them by any other means.

Non-responding Guests

Where a Guest does not reply, we will send up to two automated reminders in accordance with the schedule you configure. If the Guest still does not respond after those reminders, our involvement with that Guest ends. It is then entirely the Host's responsibility to follow up with that Guest by whatever means they choose and to decide how that Guest should be counted.

Questions we cannot answer

Our AI concierge responds using only the Event information you supply. If a Guest asks a question that goes beyond that information — for example about travel, accommodation, gifts, dress code, directions or other Guests — we will not invent an answer. Such questions must be answered by the Host. If the Host does not respond, the question will remain unanswered, and we accept no liability for any consequence of an unanswered Guest query.

No guarantee of delivery or response

We do not guarantee that any message will be delivered, read, or answered. Delivery depends on WhatsApp, on mobile networks and on the Guest's own device and settings, none of which are within our control. We do not guarantee any particular RSVP or response rate.

4. Your responsibilities as Host

Accurate contact details

You are solely responsible for providing correct, active WhatsApp numbers in the correct international format. We are not responsible for messages that fail, are delayed, or reach the wrong person because a number was wrong, inactive, not registered on WhatsApp, recycled, or entered incorrectly. Charges for messages sent to invalid numbers are not refundable.

Consent to contact your Guests

You confirm and warrant that you have a genuine personal, family or business relationship with every Guest whose details you upload, and that you are entitled to share their contact details with us and to have them messaged about your Event. You are the party who decides whom to contact and why.

Checking the data

You must review the collected responses in your dashboard before acting on them. Please see section 8.

Acceptable use

The service may be used only to invite Guests to a genuine Event and to manage their attendance. You must not use it for marketing, promotional offers, political messaging, fundraising appeals to strangers, purchased or scraped contact lists, or any unlawful, deceptive or abusive purpose. You must comply with WhatsApp's and Meta's applicable business messaging policies, which apply to your Campaign as if set out here. We may suspend or terminate a Campaign immediately, without refund, if we reasonably believe this section has been breached.

5. Guest data and data protection roles

For Guest Data, you are the data fiduciary / controller and we act as your data processor. You determine which Guests are contacted and why; we process their data only to run your Campaign and only on your instructions.

Because those Guests have a relationship with you and not with us, you are responsible for handling any objection, complaint or request that a Guest raises with you directly. Where a Guest contacts us instead, we will act on your instructions and may pass the request to you.

How we handle personal data is set out in our Privacy Policy, which forms part of these Terms.

6. Sending from your own number (premium add-on)

By default, messages are sent from Count Me In's verified WhatsApp Business number and this is included in your fee. You may instead ask us to register your own number so that Guests hear from you directly. This is a chargeable add-on and is subject to the following, which you should read carefully.

Your number will be unavailable on ordinary WhatsApp for the whole Event period Once a number is registered for business messaging, it cannot be used in the normal WhatsApp or WhatsApp Business mobile application at the same time. From the moment registration begins until the Event has concluded and the number has been released, you will not be able to use that number on your phone for personal WhatsApp. The number cannot be released early, and cannot be released before the Event is complete. Please provide a number you are willing to give up for the entire period, and never a number you depend on daily.

Registration and whitelisting depend on approval by Meta/WhatsApp and are not guaranteed. If approval is refused or delayed, we will run your Campaign from our own number instead and refund only the unused portion of the add-on fee.
Existing chat history on that number may not be recoverable after migration. You are responsible for taking your own backup beforehand.
Voice calls to your registered number are not part of the service. We do not answer, monitor, return or log any calls. If a Guest calls that number, it is for you to handle. We are not liable for missed calls or anything arising from them.
Release of the number after the Event may take a period determined by WhatsApp/Meta and is not within our control.
You confirm you are the lawful subscriber of the number and are authorised to have it registered.

7. Fees, payment and changes

Payment in advance

All fees are payable 100% in advance. No Campaign is configured, and no message is sent, until cleared payment is received in full.

What your fee is based on

Your quotation is based on the Event details you provide, in particular the number of Guests, the message sequence and any add-ons. Quotations are valid for [30] days unless stated otherwise.

Changes after you have paid

If, after the Campaign has been configured or launched, you change the Event details, the guest list, the message content, the schedule or any other element, we will charge proportionately for the additional work and messages involved, on the same basis as your original quotation. Additional charges are payable in advance before the change is applied. Reductions in scope after First Send do not create a right to a refund except as set out in our Refund & Cancellation Policy.

Fees are exclusive of applicable taxes, which will be added at the prevailing rate.

8. Accuracy of collected data

We collect and tabulate — we do not verify We record what a Guest tells us. We do not and cannot verify that a Guest's reply is truthful, accurate or final. A Guest may confirm and not attend, may give an incorrect number of attendees, may state a dietary preference loosely, may change their mind, or may reply on behalf of someone else.

Accordingly:

We are not responsible for the correctness of any Guest response or of any figure derived from it.
The Host must review all data made available in the dashboard and the chat records, and takes full responsibility for the numbers they act on.
Any headcount, catering figure, dietary breakdown or export we present is an indicative summary of Guest replies, not a warranty of attendance.

9. Decisions you make using our figures

Catering, venue and other commitments are your decision Any commitment you make to a caterer, venue, hotel, printer or other supplier — including quantities ordered and money spent — is made entirely at your own risk and on your own judgement. We are not liable for over-ordering, under-ordering, food wastage, unused capacity, cancellation charges, or any other cost or loss arising from a decision taken on the basis of information presented by the service.

10. Data retention and deletion

Guest Data is retained only for the period from the creation of your Event until its last date. After the Event has concluded, all Guest Data and chat content is permanently and irreversibly deleted in accordance with our Privacy Policy.

Download before the Event ends Deletion is permanent and cannot be reversed. You must download and retain your own copy of any data you need before the end of your Event. Once deleted, we cannot restore, re-issue or reconstruct it, and we are not liable for any loss arising from your failure to download it in time.

We retain invoices, payment records and other transaction documents for as long as required by applicable tax, accounting and company law. These records do not contain Guest chat content.

11. Your download and your responsibility for it

The Host may download the complete guest list and responses at any time while the Event is live. Once downloaded, that data leaves our control and ownership of and responsibility for that copy passes entirely to the Host. You are responsible for storing it securely, for restricting who can see it, for using it only for your Event, and for deleting it when it is no longer needed. We are not liable for any misuse, loss, leak or onward disclosure of data after it has been downloaded by you.

12. Intellectual property

You retain all rights in the invitation cards, videos, images, text and guest lists you supply. You grant us a limited licence to host, transmit and display that material solely to run your Campaign, ending when the material is deleted. You confirm you hold the necessary rights in everything you upload, including any designer's or studio's work.

We retain all rights in the Count Me In platform, software, dashboard, message templates, branding and documentation. Nothing in these Terms transfers any of it to you.

13. Limitation of liability

Nothing in these Terms limits liability for fraud, or for anything that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

We are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, opportunity, goodwill or reputation.
We are not liable for any loss arising from undelivered, delayed or unanswered messages; from incorrect contact details supplied by you; from inaccurate Guest responses; from Guests who do not attend after confirming; or from decisions you take using the service's figures.
We are not liable for the acts, omissions, outages, policy changes or account actions of WhatsApp, Meta, mobile network operators or other third parties.
Our total aggregate liability for all claims relating to an Event shall not exceed the total fees actually paid by you to us for that Event.

14. Indemnity

You will indemnify us against any claim, penalty, demand or cost arising from: your breach of these Terms; your use of the service for a purpose it does not permit; a Guest's complaint that they were contacted without a proper basis; any inaccuracy in the contact details or content you supplied; any regulatory action arising from your instructions; and any misuse of data after you have downloaded it.

15. Suspension, termination and force majeure

We may suspend or terminate the service immediately where we reasonably believe there has been a breach of the acceptable use section, where required by WhatsApp, Meta or any authority, or where payment has not been received.

Neither party is liable for failure to perform caused by events beyond reasonable control, including platform outages or policy changes by WhatsApp or Meta, network failure, government action, natural disaster or civil disturbance.

16. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published at https://count-me.in/terms-and-conditions.html on the date you place your order. Material changes will be notified to active Hosts.

17. Governing law and disputes

These Terms are governed by the laws of India. The courts at Dahod, Gujarat shall have exclusive jurisdiction, subject to any statutory consumer rights available to you. For Hosts contracting with our international entity, the governing law is United Arab Emirates and the courts of Dubai shall have jurisdiction.

18. How to contact us

Questions about these Terms: hello@count-me.in · WhatsApp +91 99740 41729 · Star Network Solutions, Station Road, Dahod, Gujarat.